Last updated: October 2026
These terms apply to bookings made directly with Lux Rental Miami. Reservations made through Airbnb, Vrbo or another platform are also subject to that platform’s own terms and cancellation policy.
Booking one of our homes means you agree to what follows. A rental agreement will be sent for signature once your booking is confirmed — it carries the same terms you accept here.
Your reservation
A reservation is confirmed once payment has been received and we have sent written confirmation.
The guest who books must be at least 25 years old, must be staying in the house, and is responsible for everyone in the party. A valid photo ID is required at check-in.
Minimum stay is four nights. Some dates and holiday periods require longer.
A management fee of $100 per stay applies.
Payment
A valid credit card (Visa, MasterCard, American Express or Discover) is required to book. Damage, excessive cleaning and policy violations are charged to the card on file.
Guests agree to contact us before disputing any charge. Refunds are issued only in accordance with the cancellation policy below.
Arrival and departure
Check-in from 4:00 PM. Check-out at 11:00 AM.
A member of our team meets you at the house — we don’t send a code and leave you to it. Tell us your flight times and we will do what we can.
Late check-out is sometimes possible and never guaranteed. Staying past 11:00 AM without agreement may be charged at the nightly rate.
On departure, please follow the checkout instructions in the welcome book: rubbish in the marked bins, doors locked. Excessive cleaning is charged.
Cancellations
Cancel more than 14 days before check-in for a full refund.
Within 14 days, payments are non-refundable. We will try to re-let the dates and refund whatever we recover.
If we have to cancel — a burst pipe, failed air conditioning, anything that makes the house unfit — you receive a full refund of everything you have paid.
If another of our homes is available, we will offer it at its own nightly rate — you pay or are refunded the difference. You are free to decline and take the refund instead.
Hurricane season: if a mandatory evacuation order is issued for the property, unused rent is refunded. No refund is given for weather alone.
We recommend travel insurance.
How many people can stay
Overnight occupancy is limited to two people per bedroom. A four-bedroom home sleeps eight; a five-bedroom home sleeps ten. This includes children.
This is a City of North Bay Village requirement, not a house preference. We are held to it and so are you. Exceeding it is grounds for ending your stay without refund, and you would be responsible for any fine issued to the property.
Daytime visitors: two or three guests above your overnight number are welcome during the day. Everyone not registered must leave by 10:00 PM. Only registered guests stay overnight.
Parking
No street parking. A maximum of two vehicles, which must fit within the property’s driveway. No RVs, trailers or commercial vehicles.
If your party arrives with more than two cars, you will need to arrange off-site parking yourself. Please tell us in advance and we will help where we can, but we cannot guarantee a solution.
Please drive slowly. These are residential streets with families on them.
Noise, parties and events
Parties and events are not permitted — not in the house, the garden, or by the pool.
Quiet hours are 10:00 PM to 8:00 AM, enforced by city ordinance. No DJs, live musicians or outside speakers; the house Sonos system is there for you. Each home has a noise monitor, which measures sound levels only — it does not record audio.
No balloons outdoors. Intentionally releasing a balloon is illegal in Florida, and loose balloons end up in the bay and harm marine life. Please keep any decorations of that kind inside the house.
A gathering that disturbs neighbours or draws a complaint may end your stay immediately, without refund. Any fine issued to the property is the guest’s responsibility.
Security hold
We place a hold of $700 on the card on file before arrival. It is a hold, not a charge, and it is released after check-out once the house has been checked. For larger homes, longer stays or bookings with a pet, the amount may be higher — you will always be told before it is placed.
The hold is not a cap. You remain responsible for the full cost of damage, loss or additional cleaning, plus 10% administration.
Pets
One dog is welcome, with a fee of $200, arranged in advance. Tell us when you book — a pet that arrives unannounced may end the stay.
Pets are not permitted on beds or upholstered furniture, must not be left alone in the house, and all waste must be cleared from the garden and pool area.
Smoking, candles and prohibited substances
No smoking indoors. Outside is fine and ashtrays are provided. Smoking inside carries a $500 charge and, where furnishings are affected, replacement cost.
No candles, indoors or out.
No illegal substances at any time. Guests under 21 may not consume alcohol on the property. Violation ends the stay immediately, without refund.
No sub-letting. Re-renting or advertising the home cancels the reservation without refund.
The pool, the water, and your safety
None of our pools are gated, and most of our homes sit directly on the bay with no barrier between the property and open water.
Children must be supervised near water at all times. There is no lifeguard and no pool fence. Use of the pool, hot tub, and — where the home has them — the dock and waterfront, is entirely at your own risk.
Doors leading to the pool area have alarms, which guests are able to switch on and off. If there are children in your party, we strongly recommend leaving them switched on for the whole of your stay. The alarms are an aid, not a safety barrier, and they are not a substitute for an adult watching the water. Lux Rental Miami is not responsible for alarms that have been disabled, muted or left off by a guest.
No pool use between 10:00 PM and 8:00 AM. Misuse of the pool carries a $500 charge. Pool maintenance takes place weekly during daylight hours.
Our homes have staircases and hard surfaces — please take care.
Boat docks, where a home has one, are used at your own risk. Tell us in advance if you intend to bring a vessel.
Cameras
There are exterior security cameras covering the driveway, the sides of the house and the pool area, for insurance and security purposes. Footage may be reviewed in the event of an incident.
There are no cameras inside any of our homes. Not in any room, ever.
Housekeeping
Each stay includes a full clean before arrival and after departure. There is no daily housekeeping.
Additional cleaning during your stay can be arranged at cost. Stays longer than seven nights include a mid-stay clean, which is required to maintain the home.
Please don’t take towels or linens outside the house. Lost keys are charged at $500.
Things we cannot control
Air conditioning, pool heating, Wi-Fi, appliances and hot tubs occasionally fail. Tell us immediately and we will put it right as quickly as we can. We do not refund for temporary interruption to a service or amenity, or for weather, nearby construction, or utility outages outside our control.
Liability
The Renter agrees that Lux Rental Miami shall not be liable to Renter, Renter’s guests, invitees, or any other person for any injury, loss, or damage to any person or property on or about the rental premises. Renter shall hold Lux Rental Miami harmless and indemnified from and against all loss or damage occasioned by use, misuse, or abuse of any part of or fixture on the premises, surrounding areas, and from or against any omission, neglect, or default of the Renter, his/her guests, or invitees.
The Renter acknowledges that Lux Rental Miami is acting solely in the capacity of Agent for the property owner and assumes no liability thereunder.
Our liability is in any event limited to the amount paid for the stay.
If any part of these terms is found to be unenforceable, the rest remains in force.
If something goes wrong
Tell us. We would far rather hear about a problem while you are in the house than read about it afterwards. Most things can be sorted out within a couple of hours.
Contact
Lux Rental Miami contact@luxrentalmiami.com · 305-909-7764 · luxrentalmiami.com
Bertrand Property LLC, doing business as Lux Rental Miami. Governed by the laws of the State of Florida. Violations may result in removal from the premises under § 82.045, Fla. Stat.